Do I need to set up an account to place an order?
No need for you to have an account to be able to place an order, but we recommend it for easier order tracking and support.
How do I change my account details?
You can easily change your account details by logging into your account and choosing account details. Then, make all the needed changes and hit save to keep the new information stored.
What do I do if I have forgotten my password?
You can click on lost password, enter your email used for registration, and then choose reset.
How will I know that Emirates Pride has received my order?
You will get an email and SMS confirming that your order was placed successfully.
Can I cancel my order?
You can cancel your order easily during the confirmation phase or while it’s under preparation. You can also choose to return it or not to receive it when reaching your doorstep if you feel any inconvenience or mismatch with what you have ordered.
Is shopping online with Emirates Pride secure?
Absolutely! We guarantee your information is secure and your online shopping experience with us is 100% safe.
Which currency will my purchases be made in?
United Arab Emirates Dirham (AED).
What kind of payment methods do you accept?
We accept all types of online payments for all GCC countries, with a cash-on-delivery option available only for UAE orders at the moment.
When will I receive my order?
We dispatch all orders within 2 working days for UAE and 7-9 days for international orders.
Where does Emirates Pride deliver?
We gladly deliver our products to all the GCC countries.
How do I ship to another country?
You can order through our online store and choose to ship it to the address in any country of the GCC area that we serve.
Can I track my order?
Once your order is placed, you will receive an email with a tracking number to track your order until it quickly reaches your doorstep.
Do you ship to multiple addresses?
Yes, shipping to multiple addresses is available.
What is the usual shipping time?
We dispatch all orders within 2 working days for UAE and 7-9 days for international orders.
What are shipping restrictions?
You can only order up to 5 perfumes per single order.
What are the shipping costs?
For UAE, all orders above 250 AED come with free shipping. For international shipping, it varies based on order quantity. So please make sure to review your total order shipping costs before confirmation.
How do I return an item I have ordered online?
You can contact us via WhatsApp at +971528200602 or by calling us at +97142559952. We would be happy to assist you.
Can I return an item I received as a gift?
Unfortunately, this is not available at our store.
How do I contact Emirates Pride Customer Service?
You can reach our customer support team easily through WhatsApp at +971528200602 or any social media platform we currently have.